Credit Union Back Office Collaborative

A Solvable project. A consortium of North American credit unions banded together to share resources and best practices on digital capabilities in employees and leaders. We were approached to help the BOC understand the digital competencies that would be needed for the banking workforce of the future, and establish a baseline dataset to understand how prepared their current workforce was. We ran two day-long workshops and designed an online survey for their combined 2000+ employees. Analysis led to the identification of scores across each digital competency, as well as indicators for each individual member how they compared to the mean.